TERMS OF SERVICE

CLIENTLAKE MARKETING SERVICES

ClientLake (Atarax Media LLC)

https://clientlake.com

Effective Date: November 26, 2025

Last Updated: November 26, 2025

IMPORTANT NOTICE

Please read these Terms of Service carefully before accessing or using our website or engaging with our services. By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

These Terms of Service apply to our marketing services website and prospective client interactions. Actual service delivery to attorney clients is governed by separate written service agreements.

1. SCOPE AND ACCEPTANCE OF TERMS

1.1 Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and ClientLake (Atarax Media LLC) regarding your access to and use of our website and related services. By using our website, scheduling a consultation, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 Services Covered

These Terms apply specifically to:

Our website at https://clientlake.com
Consultation booking and scheduling services
Email and SMS communications related to service inquiries
Marketing materials and service information provided through our website
Any other interactions prior to formal service engagement

These Terms do not govern actual marketing service delivery to attorney clients, which requires separate written service agreements (Master Services Agreement and related documents).

2. NATURE OF SERVICES

2.1 Marketing Services Provider

ClientLake is a specialized marketing service provider that builds and manages lead generation systems for attorneys and law firms focusing on business succession planning. We are NOT a law firm and do not provide legal services, legal advice, or legal referrals.

2.2 No Service Relationship Until Formal Agreement

Use of our website, scheduling a consultation, or discussing our services does NOT create a service relationship or contractual obligation. A service relationship is established only when:

Both parties execute a written Master Services Agreement
ClientLake explicitly agrees to provide services
Any required setup fees or initial payments are received
ClientLake confirms capacity and capability to serve the attorney client

Until all of these conditions are met, no service relationship exists, and neither party has obligations to the other beyond these Terms of Service.

2.3 Right to Decline Service

ClientLake reserves the right to decline service engagements for any reason, including but not limited to:

Capacity constraints or scheduling conflicts
Practice areas outside our specialization
Jurisdictional considerations or compliance concerns
Client expectations that cannot be met
Insufficient budget for effective implementation
Conflicts with existing client obligations

3. WEBSITE USE AND RESTRICTIONS

3.1 License to Use Website

ClientLake grants you a limited, non-exclusive, non-transferable, revocable license to access and use our website for evaluating our marketing services. This license does not convey any ownership rights in website content or materials.

3.2 Prohibited Activities

You agree not to:

Use the website for any unlawful purpose
Reproduce, duplicate, or redistribute website content without permission
Modify, reverse engineer, or create derivative works from our website
Attempt to gain unauthorized access to our systems or networks
Use automated systems to scrape or extract data from our website
Interfere with or disrupt the website or servers
Impersonate another person or entity
Transmit viruses, malware, or other harmful code
Collect personally identifiable information without authorization
Use our proprietary methodologies or frameworks to create competing services

3.3 Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, service descriptions, methodologies, and frameworks, is the property of ClientLake (Atarax Media LLC) and is protected by United States and international copyright, trademark, and other intellectual property laws.

Our business succession planning lead generation methodology, compliance frameworks, and service delivery systems are proprietary to ClientLake. Unauthorized use, reproduction, or distribution of these materials is prohibited.

4. CONSULTATION SCHEDULING AND APPOINTMENTS

4.1 Booking Consultations

Our website provides the ability to schedule initial strategy sessions or consultations to discuss our services. By scheduling a consultation, you agree to:

Attend at the scheduled date and time
Provide accurate contact information
Be prepared to discuss your practice and marketing needs
Provide appropriate notice if you need to cancel or reschedule

4.2 Cancellation and Rescheduling

If you need to cancel or reschedule your consultation, please provide at least 24 hours advance notice using:

The cancellation link in your appointment confirmation email
Direct email to [email protected]
Any other cancellation method provided in your appointment materials

4.3 No-Show Policy

Failure to appear for a scheduled consultation without proper advance notice may result in:

Inability to schedule future consultations
Removal from our contact list
Restriction from accessing certain website resources

4.4 Consultation Does Not Create Obligation

Initial consultations are provided to evaluate mutual fit and discuss service options. A consultation does NOT:

Create a service agreement or contractual relationship
Obligate ClientLake to provide services
Guarantee that we can or will work with your firm
Constitute marketing advice or strategy recommendations

5. COMMUNICATIONS AND CONSENT

5.1 Consent to Electronic Communications

By providing your contact information through our website or scheduling a consultation, you expressly consent to receive communications from us via email, SMS text messages, and phone calls. These communications may include:

Consultation confirmations and reminders
Service information and capabilities
Industry insights and marketing best practices
Follow-up communications regarding your inquiry
Updates about our services

5.2 Opting Out

You may opt out of communications at any time by:

Clicking the unsubscribe link in any email
Replying STOP to any SMS message
Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send transactional messages related to scheduled appointments or service inquiries.

6. CONFIDENTIALITY AND INFORMATION SECURITY

6.1 Your Information

Information you provide through our website, contact forms, or during consultations will be handled in accordance with our Privacy Policy. However, you acknowledge that:

Internet transmissions are never completely secure
Email and web forms may be intercepted by third parties
We cannot guarantee absolute security of electronic communications
Any information you transmit is sent at your own risk

6.2 Confidential Business Information

During consultations, you may share information about your practice, marketing challenges, or business operations. While we handle all client information professionally, formal confidentiality obligations only exist after executing a written service agreement.

Do NOT share:

Sensitive client information or case details
Confidential information subject to attorney-client privilege
Proprietary information you're not comfortable sharing broadly
Information subject to professional responsibility restrictions

7. THIRD-PARTY SERVICES AND PLATFORMS

7.1 Use of Third-Party Platforms

We use various third-party services to deliver our website and manage communications, including:

GoHighLevel for CRM and appointment scheduling
Zoom for video consultations
LinkedIn for professional networking
Cloudflare for website hosting

Your use of these third-party platforms is subject to their respective terms of service and privacy policies. We are not responsible for the practices, policies, or actions of these third-party service providers.

7.2 Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of third-party websites and assume no responsibility for them. Your use of third-party websites is at your own risk.

8. FEES AND PAYMENT (FOR SERVICE CLIENTS)

8.1 Website Access

Access to our website and information about our services is provided at no charge.

8.2 Consultation Fees

Initial strategy sessions or consultations are typically provided at no charge to qualified attorney prospects. Any fees for services will be discussed during consultation and outlined in a separate written service agreement.

8.3 Service Fees

If you engage our marketing services, fees will be specified in the Master Services Agreement and may include:

Monthly service fees for ongoing management and optimization
One-time setup fees for system implementation
Any additional costs as agreed in writing

All fee structures and payment terms will be clearly documented in writing before any service engagement begins.

9. DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

CLIENTLAKE DOES NOT WARRANT THAT:

The website will meet your specific requirements or expectations
The website will be uninterrupted, timely, secure, or error-free
The information provided through the website is accurate, reliable, or complete
Any defects or errors will be corrected
The website is free from viruses or other harmful components
Service inquiries will result in formal service engagement

Your use of the website and services is at your sole risk. Any material downloaded or obtained through use of the website is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLIENTLAKE, ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ClientLake, its owners, employees, contractors, and affiliates from and against all losses, expenses, damages, costs, claims, and liabilities, including reasonable attorneys' fees, arising out of or relating to:

Your use or misuse of the website
Your violation of these Terms of Service
Your violation of any rights of another person or entity
Your violation of any applicable laws or regulations
Any content or information you provide through the website
Your breach of any representations or warranties made herein

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

12. MODIFICATIONS TO TERMS AND SERVICES

12.1 Right to Modify Terms

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. If we make material changes to these Terms, we will notify you by posting the new Terms on our website and updating the "Last Updated" date. We may also provide additional notice through email.

Your continued use of the website after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the website.

12.2 Right to Modify or Discontinue Website

We reserve the right to modify, suspend, or discontinue the website or any part of our services at any time, with or without notice, for any reason. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the website or services.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions.

13.2 Venue and Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the website shall be instituted exclusively in the state or federal courts located in Hennepin County, Minnesota. You irrevocably consent to the jurisdiction of such courts and waive any objection to venue in such courts.

13.3 Informal Dispute Resolution

Before initiating any legal action, parties agree to:

Provide written notice of the dispute with reasonable detail
Attempt good-faith informal resolution for 30 days
Consider mediation if informal resolution is unsuccessful

13.4 Waiver of Class Actions

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. MISCELLANEOUS PROVISIONS

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy, Legal Disclaimers, and Cookie Policy, constitute the entire agreement between you and ClientLake regarding your use of the website, and supersede all prior agreements and understandings, whether written or oral.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this section shall be void.

14.5 No Third-Party Beneficiaries

These Terms are for the benefit of, and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party.

14.6 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation, natural disasters, acts of war, terrorism, riots, or acts of government.

14.7 Headings

The section and paragraph headings in these Terms are for convenience only and shall not affect their interpretation.

15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding these Terms of Service, please contact us:

ClientLake (Atarax Media LLC)

Email: [email protected]

Website: https://clientlake.com

Mailing Address:
330 S Second Ave #200-1584
Minneapolis, MN 55401

IMPORTANT NOTICES

Marketing Services Only: ClientLake is a marketing service provider, not a law firm. We do not provide legal services, legal advice, or legal referrals.

No Service Relationship Until Agreement: Use of our website or consultation scheduling does not create a service relationship. Service relationships are established only through written Master Services Agreements.

No Guarantees: We make no guarantees about marketing results, lead volumes, or business outcomes. Results vary based on numerous factors outside our control.

Professional Independence: Attorney clients maintain complete professional independence and responsibility for their marketing, client relationships, and bar compliance.

Attorney Approval Required: All marketing materials are subject to attorney client review and approval before deployment.

ACKNOWLEDGMENT AND ACCEPTANCE

By accessing or using our website, scheduling a consultation, or engaging with our services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree with any part of these Terms, you should not use our website or services.

You further acknowledge and agree that:

You understand the limitations and disclaimers set forth in these Terms
You accept responsibility for your use of the website
You agree to the limitation of liability and indemnification provisions
You understand that no service relationship exists until formal written agreement
You will not hold ClientLake responsible for outcomes prior to service engagement

---

Questions about these Terms?

Contact ClientLake at [email protected]

---

End of Terms of Service